All our orders are shipped out with UPS, DPD or FedEx. They make it possible for us to ship our artwork worldwide and still keep high quality artworks. Our art studio is based in Amsterdam.

Shipping EU 2-5 Business Days.

Shipping US 5-7 Business Days.

Shipping to rest of the world 5-14 Business Days.

Shipping No delivery to P.O. Boxes If you ordered to a P.O. BOX and can’t receive the package, you need to contact us at: info@roseline.studio

We can always send it to your family or friend instead. When we have the new info we can update the shipping information to the shipping carriers so they can change the receiver/address.

You will first get a email where we confirm your order is paid and ready to be shipped out. After the first email you will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn’t land in your Junk folder, as emails sometimes end up there by accident.

If you did not get any email with a tracking link or there is no tracking updates, please send us an email with the name or email you made the order with to: info@roseline.studio, and we will help you to track your order.

The fulfilment takes between 1-4 business days depending on how many orders we have + the shipping time 4-10 business days, shipping time depends on destination. It’s important to keep in mind that we are printing these orders on request, not sending out items from printed stock. So it does take us a couple of days extra to get everything ready.

Please reach out to us with your tracking number at: info@roseline.studio and we will help you.

Register your return via: info@roseline.studio.

After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping/custom costs. Your return package must be well-protected.

All customers according to the Dutch law have 14 days to regret their buyings. The 14 days starts from the day you pick up the product. We will refund the amount back to you within 14 days after your cancellation. The product you wish to return must be returned to us within 14 days after you’re cancellation. The product must be in the same condition as when you received it. All costs related to the return (shipping and customs) will happen on your own account. Contact us at: info@roseline.studio to get the address for shipping back your order.

Yes, you can cancel your order! If we haven’t started with fulfilling your order you can cancel it (fulfillment takes 1-4 days).

In the event that products are returned to us due to customer failing to pick up their package, we charge a €35 euro fee. This covers shipping to and from you, as well as handling and restocking of products.

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you say you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Local Taxes:

No Customs or local taxes on orders to EU and US for Art Prints and Canvas. If you get any customs just send us a email. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Only outside EU and US.