• US 5-11 Business Days Shipping.
• EU 2-10 Business Days Shipping.
• Rest of the World 5 – 14 Business Days Shipping.

Some small delays can appear because of Covid19.

Yes if you choose so in the store, just unwrap and hang right out of the box.

For any questions, send us an email to: info@roseline.studio

We will answer Monday – Friday within 24 hours.

The art pieces are shipped in thick and protective cardboard to protect them against damages. The canvas art is shipped “ready to hang” right out of the box.

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn’t land in your Junk folder, as emails sometimes end up there by accident.

All the artworks are singed on the back with a Roseline signature and the year it is printed + a certificate is included.

If you wish to cancel your order before it leaves our warehouse, please contact us immediately at: info@roseline.studio

However, we can’t guarantee that we’ll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers way quickly.

Register your return via: info@roseline.studio

After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.

All customers according to the Dutch law have 14 days to regret their buyings. The 14 days starts from the day you buy the product. We will refund the amount back to you within 14 days after your cancellation. The product you wish to return must be returned to us within 14 days after you’re cancellation. The product must be in the same condition as when you received it. All costs related to the return will happen on your own account.

Contact us at: info@roseline.studio to get the address for shipping back your artwork. Note: Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. We do not have any warehouse or hold inventory, but we still want to offer our customers returns but not on items bought on SALE. All orders that are bought on SALE or a coupon code over 10% off are not included in our return policy.

The return policy is not included if the artwork you bought is SOLD OUT at www.roseline.studio

We do not accept returns on custom orders. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not accept returns for change of a design.

If you submitted an order with us, but didn’t receive an order confirmation, it’s possible that your email address was entered incorrectly. Get in touch with us at: info@roseline.studio

To see if we have received an order in your name. We’re happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

We offer custom work. contact us at: info@roseline.studio

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

But no worries! We’ll cover the costs of shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.Keep in mind that if tracking information states an order was delivered but you say you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Local Taxes:

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Only outside EU. Notification for EU consumers:

According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Roseline.studio reserves rights to refuse returns at its sole discretion.